FAQ
How will my sign be delivered?
Shipping to the US is free; your sign will be shipped directly to your door by UPS. Ensure that you provide us with a physical address, not just a PO box.
What does shipping cost?
Shipping is free for US customers; your sign will be shipped directly to your door by UPS. There are no additional charges once you have purchased your sign. Shipping to the UK and Canada is also free, however customers from countries other than the USA are responsible for local duty and taxes.
How long does delivery take?
Your sign will be delivered to your door within 3 weeks from when you approve the design proof we send you. If you need your sign sooner than that, let us know. Additional charges may apply for rush jobs.
What if my sign is damaged during shipment?
We package your sign with the utmost care, and damage is rare. However, if something does go wrong, report any 'damage in transit' as soon as you accept delivery, and we will repair or replace your sign free of charge.
What if I'm not happy with my sign?
If we did not render the sign according to the 'design proof' that you approved - we will repair or replace it free of charge. If you overlooked a mistake on the proof or changed your mind later - we can still fix or replace your sign, but additional charges may apply. See our terms and conditions for all the details.
What are the signs made of?
Your sign will be made of high density urethane (HDU) and finished with Dulux Weathershield paints HDU can be carved, painted and gilded like traditional carving wood - but as a 'closed cell foam' it is water and insect-proof. Dulux Weathershield is Australia's most UV-resistant paint. Gilding is done using genuine 23kt gold leaf. These signs are designed for long life in external applications.
How do I mount my sign?
After you have designed your sign and checkout, you will be prompted to select a mounting system. The options available are described on our Hanging Systems page. We recommend that wall signs over 2 square feet in size, or any signs mounted on scroll hangers be installed by a qualified local professional. Larger signs using a 2 post system can be mounted to the horizontal cross beam[s]. Posts should be sourced locally, fabricated and installed by a qualified local professional.
Can you design a custom sign for me?
Yes. If you can't use this website to design something that makes you happy, you can purchase one of our Custom Design Packages and our designers will create a custom design to your specifications.
What picture can I have on my sign?
You can choose any picture from the gallery shown in the 'sign designer'. The image that you choose will be sculpted and /or individually hand-painted for your sign. If you upload custom artwork on the Sign Designer, you can give us instructions how you would like us to render your artwork. We will send you a proof for approval before we produce the sign.
Why does my custom artwork have to be square?
It doesn't. There are limitations to the Sign Designer, and the artwork you upload is represented in a square box, but our designers will "cut out" your artwork into whatever shape it is meant to be, and email you a proof prior to production.
Will you sell or share my personal information?
Never. See our privacy policy.
Can you ship anywhere in the world?
Yes, we have shipped signs all over the world, and would be glad to give you a price to ship to the country of your choice. Send us an email and we will email you back to let you know the cost.
What if I want a larger sign or sign system?
You can adjust the size of the sign you design on this site. The sizes are limited by material size and production constraints. If you need a larger signage system or large monument style signage that you cannot design on this site - please contact us and describe what you need. We'll let you know if we can make it and what it will cost.
Can I have more text on the sign?
Sure, Danthonia can provide information panels, you-are-here maps, and other 'text intensive' signage components. Please contact us and describe what you need. Additional design fees may apply.